Privacy Policy

Privacy Notice: Bigger Education Limited

Bigger Education Limited is the controller of your personal data. This privacy notice tells you what to expect us to do with your personal information when you use our online store.

Contact Details

Post: Inside Kip McGrath Education Centre, Unit 2C Flag Business Exchange, Vicarage Farm Road, PETERBOROUGH, PE1 5TX, GB

Email: info@homeeducationsupport.co.uk

What information we collect, use, and why

To manage your orders and customer account:

We collect or use the following information to process purchases and deliver products:

Names and contact details (Email and Phone)
Delivery and Billing addresses
Payment details and financial transaction history
Account login credentials
Purchase history and product preferences
Customer service correspondence

To improve our store and marketing:

We collect or use the following information for updates, promotions, and website optimization:

Names and contact details
Marketing preferences (opt-in/opt-out)
Website journey information (Cookies and IP addresses)
Records of consent

To comply with legal and tax requirements:

We collect or use the following information to satisfy UK tax (HMRC) and consumer law:

Identification and transaction records for tax auditing
Health and safety information (for physical product incidents)
Correspondence regarding legal claims or disputes

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Most of our processing is based on Contract (to get your order to you) or Consent (for marketing).

Your Data Protection Rights

Your right of access: You can ask for copies of your personal information.
Your right to rectification: You can ask us to correct inaccurate information.
Your right to erasure: You can ask us to delete your personal information in certain circumstances.
Your right to restriction of processing: You can ask us to limit how we use your data.
Your right to object to processing: You can object to us processing your data (e.g., for direct marketing).
Your right to data portability: You can ask us to transfer your information to another provider.
Your right to withdraw consent: You can change your mind about marketing at any time.

Our lawful bases for processing

Contract: We use your data because it is necessary to fulfill your order (e.g., shipping a product to your house).
Consent: We use your data for marketing emails because you have specifically opted in.
Legal Obligation: We keep transaction records to comply with HMRC tax laws.
Legitimate Interests: We may process your data to improve our website security or analyze store performance, provided it doesn't override your rights.

Where we get personal information from

Directly from you (when you create an account or checkout).
Automatically via our website (Cookies and tracking pixels).
Payment providers (to confirm your payment was successful).

How long we keep information

We keep your personal information for as long as is necessary for the purposes set out in this notice.

Order records: We generally keep these for 6 years following the end of the tax year to comply with HMRC requirements.
Marketing data: We keep this until you withdraw your consent or "unsubscribe."

Who we share information with

Data Processors

These are third parties who perform tasks on our behalf:

Payment Gateways: To securely process your credit card or PayPal payments.
Courier/Delivery Services: To deliver your physical goods.
Email Service Providers: To send out newsletters or order confirmations.
Accountants: To process our financial reporting and tax returns.

Others

Regulatory Authorities: Such as HMRC for tax audits.
IT Support: For website maintenance and security.

How to complain

If you have concerns about our use of your personal data, please contact us first at info@cellfieldpeterborough.co.uk.

If you remain unhappy, you can complain to the ICO: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline: 0303 123 1113 | Website: www.ico.org.uk

Last Updated: 10th March 2026